survey

Customer Satisfaction Survey

Throughout the global marketplace, customer feedback has become a necessity for many businesses to succeed. The purpose of this annual questionnaire is to monitor the quality of the product and services we provide to end-users, OEMs, distributors and integration partners so we can continuously improve the value AFCON provides to your organization.
The summary results of the questionnaires will be analyzed and reviewed by our senior management team on a quarterly basis and will provide AFCON with data necessary to evaluate programs and implement changes.

The questionnaire should take about 10 minutes to complete. Please answer all questions and click the 'Submit Survey' button at the bottom of the final page to send us your feedback. We appreciate your participation in this survey.

Please enter your responses in English.

Thank you.

Which of the following best describes you as a customer?

End user

System integrator

OEM

Distributor

General Information

Contact name:

Company name:

E-mail address:

Country:

Background

1. How long have you been using/selling AFCON products?

2. Which of the following AFCON solutions do you use/sell?

Pulse: SCADA/HMI

P-CIM: SCADA/HMI

Dart: messaging system

ProGate: protocol gateway

AFCON Products: Pulse

  3. How familiar are you with the features and capabilities of the software?

Not at all   Somewhat   Very

  4. What features do you find most useful?


  5. What features of functions would you like to see improved?


  6. What features or functions would you like to see added?

7. How would you rate the support provided to you?

When was the last training session you attended?

8. Afcon Software and Electronics Ltd. will offer its customers a number of technical
   support plans at a yearly subscription fee. In order to help us formulate the ideal
   plan for your company/organization, please rate the following items from a range of
   Very Interested, Interested, Slightly Interested, and Not Interested

Corporate Marketing

9. How did you originally hear about us?

Word-of-mouth Print Internet Trade show Other

10. What is your primary source for industry news and new products?

If print, please specify publications:

If internet, please specify websites:

If trade show/exhibit, please specify:

If other, please specify:

11. Please evaluate the following corporate promotional activities:

Excellent Very Good Good Fair Poor N/A

Website

Promotional campaigns, shows and seminars

AFCON monthly newsletters

Brochures and case studies

AFCON training manuals and projects

Sales tools: AFCON CD, demo software, demo applications

Media relations and publicity

12. What do you use the AFCON website for?